Product and Service FAQ
⚠️ Due to COVID-19, some lights are under extended processing times. Processing times can span anywhere from 2 - 14 business days, sometimes longer.
1. What Payment do you accept?
We accept PayPal and credit cards. For bulk orders, we use bank transfers. Contact us if you are a commerical grower.
2. I Can Not Use My Discount Code While Paying via Credit Card?
We are sorry for the inconvenience. We will have to accept the full payment in advance and the system will automatically refund the partial refund of the discount to your account soon.
3. How much is shipping cost?
We provide US local delivery free of charge.
4. How long does it take to arrive?
For international shipment, it depends on the shipping company you choose, usually if it goes by sea, will take around 30 days.
For US local delivery, it takes around 5-7 days, door to door service.
5. Do I have to pay import/sales tax?
No need, we take care of that for you.
6. Can I get a refund on damaged goods?
If goods are faulty, whether bought in-store or online, you are entitled to a full refund.
7. Are your LEDs full spectrum?
Yes, all of our lights are full spectrum.
8. What kind of LED diodes do you use?
We use Osram red chips and Top brand series white chips
9. What’s the life-span of your lights?
Our lights have at least >50,000hrs lifespan.
10. Do the light comes with a lighting controller?
No, the controller needs to be purchased separately. You may contact order the lighting controller on our site directly.
11. Can your lights be daisy chained?
Yes, you can connect up to 100 pcs LEDs using a lighting controller for larger growth.
12. Can you send me detailed specification of your lights?
Yes we would like to, please email us at firstname.lastname@example.org We will reply in 24 hours.
13. Is your LEDs UL/ETL/DLC/CE certified? can you send me the certification test report?
Yes, our lights are UL/ETL certified . UL is very expensive , ETL has the same legal effect as UL , and most of the major players applied for ETL only .
14. Can I have my LOGO printed on the body of the light / package?
Yes, but there is a MOQ request, please contact us at email@example.com
15. Can you make the light to 1000 watt?
Yes, our product Ez-8 is a 1000W LED grow light.
16. Can you offer me a best price?
The price online is the best price we can offer. You are welcomed to join our referral program for 5% discount if your friend/family buy from Medic Grow.
17. What’s the warranty policy?
We offer 5-year warranty for all the light fixtures we sell.
18. Can you dropship for me?
Yes absolutely , we can dropshipping for you without displaying our name and brand .