Home / FAQ

1. What Payment do you accept?

We accept paypal and credit card. For bulk order, we use bank transfer.

2. How much is shipping cost?

We provide US local delivery free of charge.

3. How long does it take to arrive?

For international shipment, it depends on the shipping company you choose, usually if it goes by sea, will take around 30 days. 

For US local delivery, it takes around 4-7 days, door to door service.

4. Do I have to pay import/sales tax?

No need, we take care of that for you.

5. Can I get a refund on damaged goods?

If goods are faulty, whether bought in-store or online, you are entitled to a full refund.

6. Are your LEDs full spectrum?

Yes, all of our lights are full spectrum.

7. What kind of LED diode do you use?

We use Osram red chips and Samsung Im301 series white chips

8. What’s the life-span of your lights?

Our lights have at least a 5 year lifespan.

9. Do the light comes with a lighting controller?

No, controller needs to be purchased separately. You may contact sales@medicgrow or live chat with us for more information.

10. Can your lights be daisy chained?

Yes, you can connect up to 100 pcs LEDs using a lighting controller for larger growth.

11. Can you send me detailed specification of your lights?

Yes we would like to, please email us at sales@medicgrow.com We will reply in 24 hours.

12.  Is your LEDs UL/ETL/DLC/CE certified? can you send me the certification test report?

Yes, our lights are ETL/DLC/CE certified . UL is very expensive , ETL has the same legal effect as UL , and most of the major players applied for ETL only . Sorry we can’t share our certification report for you due to technical secret inside.

13.  Can I have my LOGO printed on the body of the light / package?

Yes, but there is a MOQ request, please contact us at sales@medicgrow.com 

14. Can you make the light to 1000 watt?

Yes, our lights Fold 8 and Ez-6 can be customized to 1000W/900W/800W.

15. Can you offer me a best price?

The price online is the best price we can offer. You are welcomed to join our referral program for 5% discount if your friend/family buy from Medic Grow. 

16. What’s the warranty policy?

We offer 3-year warranty for all the lights we sell.

17. Can you dropship for me?

Yes absolutely , we can dropshipping for you without displaying our name and brand .

When will my order ship?

If a product is in stock the product will say quantity in stock on the product page below the Add to Cart button. In stock orders will ship within 48 hours unless you have also ordered "Available to Order" items which then will ship when order is complete.
If product needs to be ordered you will see a mention below the Add To Cart button which states "Available To Order".

Please email us for more info.

How do I place an order?

Is your website secure?

Do I get an order confirmation?

What if I am not completely satisfied with my purchase? How do I return it?

Do you pay for return shipping?

Is there a warranty on your products?